Textalyz Support Policy
Whether you’re using the Chrome Extension or our Slack integration, we’re here to make sure your Textalyz experience is smooth, clear, and empowering, just like your writing.
General Support
For any technical issues, bug reports, feature requests, or account-related questions, feel free to reach out to our team.
📧 Email us anytime at: support@textalyz.com
Our support hours:
🕘 Monday–Friday, 9 AM – 6 PM (GMT+6)
We usually respond within 24 hours (often much faster).
Using the Chrome Extension?
If you’re facing issues like:
- Extension not working on certain websites
- Textalyz is not showing in the right-click menu
- Problems with grammar fixes or translations
- Login or workspace-related errors
➡️ Please make sure you’re logged in, and check that permissions are enabled at:
chrome://extensions > Textalyz > Details
Still stuck?
Reach out with a screenshot and steps to reproduce the issue: support@textalyz.com
Using Textalyz in Slack?
If you’re having trouble with:
- Slash command /send not responding
- The text is not rewritten or translated properly
- Workspace connection or auth issues
➡️ Try re-authorizing the app or reinstalling it via your Slack settings.
Need help with setup or debugging?
Just shoot us a message: support@textalyz.com
Tips & Resources (Coming Soon)
We’re working on a help center with guides, FAQs, and feature walkthroughs. Stay tuned!
Textalyz is built to help you express yourself clearly, and that includes how we support you. Whatever’s blocking you, we’ll help you fix it fast.
👉 Still need help?
Email us now: support@textalyz.com
